Pfistergasse 17, 6003 Lucerne, Switzerland
#36 of 77 hotels in Lucerne
Guests' ChoiceBased on 78 hotel reviews
8.5Cleanliness
8.8
Comfort
8.7
Location
9.5
Facilities
8.2
Staff
9.5
Value for money
8.5
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 8, 2024
Debra
AustraliaGreat location. Unfortunately weather too cold for us to use the pool. Clean and a good size room.
Stayed in June 2024
Reviewed: June 8, 2024
Scott
AustraliaShower pressure was low and water didn’t heat up very high
Location, room size
Stayed in June 2024
Reviewed: June 7, 2024
Sarah
United KingdomWe had a family room which was perfect for us, the location was great, the room was basic, and the staff were brilliant. Great value for money.
Stayed in May 2024
Reviewed: June 4, 2024
Barbara
United States of AmericaSpacious room. Hotel near the center of Luzern 5 min. And 10 minutes from the train station.
Stayed in June 2024
Reviewed: June 1, 2024
Lynn
United States of AmericaNothing
Great location, clean room, helpful and friendly staff
Stayed in June 2024
Reviewed: May 31, 2024
Lindsey
United States of AmericaOur particular room was small but the hotel had an adorable terrace and pool! Wish the weather was nice enough for us to enjoy.
The staff was friendly and helpful. The location was right in the heart of Lucerne!
Stayed in May 2024
Reviewed: May 30, 2024
Nezi
United KingdomThe location was perfect. It was close to the old town and local shops. It was only in walking distance from the bus station. The property was clean and with a massive bathroom. The hotel staff members were absolutely fantastic and friendly. I highly recommend this property. Thank you
Stayed in May 2024
Reviewed: May 28, 2024
Elizabeth
United States of AmericaThe rooms were a little small as the hotel itself is on the smaller side with just 4 rooms on each floor, but they were still very comfortable for a few nights and the location could not be better!
The location of the hotel was fantastic and very close to many of the main sights in the city. Each staff that we engaged with were SUPER helpful, kind, and friendly. The beds were comfortable and the blackout shades were very helpful while the sunset is later at night.
Stayed in May 2024
Reviewed: May 28, 2024
Nollan
United States of AmericaThe room was a little small.
Good location, clean, and friendly staff.
Stayed in May 2024
Reviewed: May 26, 2024
Adrian
New ZealandOnly thing that would have made it better was if there was a fridge in the room
Bed was comfortable, room was big, shower was perfect.
Stayed in May 2024
Reviewed: May 26, 2024
Jessica
AustraliaNothing
Great hotel! Friendly staff, prompt service! Heated pool great!
Stayed in May 2024
Reviewed: May 26, 2024
Darashan
IndiaThey didn’t provide dental kit and slippers
Location
Stayed in May 2024
Reviewed: May 25, 2024
Dayan
ChinaA bit small for a family, but acceptable.
Warm reception, flexible check-in time, great location. City pass provided for free bus rides.
Stayed in April 2024
Reviewed: May 24, 2024
Alex
United States of AmericaAll was perfect, except for one thing - hot water in the shower. In the evening time, around 10 pm when hot water was coming and my wife gets into the shower, in just a minute (enough time for souping her body) the water turns freezing cold and run continuously, however you feavorishly turn all the handles. We talk to manager and he said to let water run few minutes, to get warm, which indeed to some level occurred. The reason for it is not so much because many people take out othe hot water at 10, but in my view lack of hot water circulation in the system, a standard feature in the hotels.
Location, comfort, staff
Stayed in May 2024
Reviewed: May 23, 2024
Sonia
United States of AmericaLocation
Stayed in May 2024
Reviewed: May 23, 2024
Praijit
ThailandThe room is quite small.
Nice and helpful staff. Not far from to the bridge and take 10 mins walk to station.
Stayed in May 2024
Reviewed: May 21, 2024
Thomas
United States of AmericaLocation, friendly staff, quiet, public transportation or short walk from train station.
Stayed in May 2024
Reviewed: May 20, 2024
Clare
United KingdomPerfect location. The solar heated pool was a delight after a days site seeing!
Stayed in May 2024
Reviewed: May 17, 2024
Roslyn
AustraliaNo tea and coffee making facilities
Friendly staff, clean good size room with large balcony
Stayed in May 2024
Reviewed: May 17, 2024
Tim
SingaporeRoom looks dated. Sofa and bedside tables were DUSTY even though they said room was cleaned.
Quiet . Water pressure and temp was great.
Stayed in May 2024
Reviewed: May 17, 2024
Atul
IndiaWould like to have a microwave and an electric kettle in the room. Although the hotel staff did provide us a kettle and cutlery upon request so it wasn't an issue. They are super responsive.
This property is in the city centre, 10-15 minutes walk from the train station, 2 minutes from the nearest bus stop and just a few metres walking to all the shops and restaurants around the city centre. You get a luzern travel card upon check-in which lets you use all the public transport in the town for free. This is very convenient to get around. The hotel lobby has an awesome vibe with a sound machine and a refrigerator to get your favourite drinks and hang out. They have a nice pool, even though we couldn't use it because of the cold and damp weather. The hotel staff is courteous and super responsive. The room provided was great for a family of 4. Most importantly unlike other hotels we stayed in during our trip, they clean the rooms every day which is a big advantage when you are travelling with kids. Would not hesitate to book again if we happen to travel to Luzern!
Stayed in May 2024
Reviewed: May 16, 2024
Lai
Hong KongBath shower water pressure not so good. Can be improved
Location not so far from tourist attractions. Not so noisy. Staff very helpful and offered a complimentary breakfast.
Stayed in May 2024
Reviewed: May 15, 2024
Morlin
BelgiumIt met our needs; It felt expensive for what we got. But maybe that is Switzerland in general.
Easy to find and great location. Public car park nearby. Very good access to city centre by foot.
Stayed in May 2024
Reviewed: May 14, 2024
Jiju
United Arab EmiratesGood location. Accessible for all mode of transport. Verry close to the famous chappel bridge and we enjoyed the lucerne boat trip. Lot of options for food and any purchase. Small shops around for purchase including street shops
Stayed in May 2024
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