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Reviews of Garden Villa Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

800 Pale San Vitores Road, Tumon, Guam, 96913 Tumon, Guam

#11 of 20 hotels in Tumon

Guests' Choice

Review Score

Based on 914 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.5

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    8.1

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 8, 2024

    7.0
    we had a comfortable and great stay :)
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    there weren’t outlets near our bed to conveniently charge our devices next to us.

    had a great room! i love that the rooms are styled to be apartment-like.

    Stayed in June 2024

  • Reviewed: May 28, 2024

    6.0
    The staff was great, but that didn’t make up for the lack of cleanliness and no bathroom amenities.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    There were NO amenities in my room. No soap for washing your hands, hand cloths, face towels, comforter for the bed, or a phone to call the front desk. M The room and hallway had a weird chemical smell; probably from the cleaners.

    The staff was very friendly and always willing to help. The location was good too. Very quiet and dark in the room, which was great for me. The kitchen was stocked with everything needed to store food and cook meals! So helpful!

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Family travel hotel
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 1 night

    Building is old one. well maintain but still old. Shower is hand shower but hook n wall is loosen screw. However, very comfort room to stay.

    It is comfort room for family stay. WIFI is enough speed.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Value for money
    • Leisure trip
    • Group
    • Superior Studio
    • Stayed 6 nights

    It should be more flexible for check-in since we have an early flight and arrived very early and tired but there is additional charge for early check-in. Also, sometimes wifi in the room was not connected well.

    The room was spacious with 2 bathrooms and kitchenette with necessary appliances for cook. The location is close to the bus stop and beach which is convenient for tourists. There are staff 24 hours and they are nice and helpful.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    6.0
    No hot water was a huge disappointment.
    • Business trip
    • Solo traveler
    • Deluxe Studio
    • Stayed 4 nights

    I only had hot water the first day. It is not very pleasant to take cold showers.

    Location

    Stayed in April 2024

  • Reviewed: May 2, 2024

    6.0
    Good but front desk should be hospitable and accommodating
    • Leisure trip
    • Group
    • Studio with Pool View
    • Stayed 6 nights

    The Front Desk EMIL is not helpful and has a bad attitude, I think he should not be on the front desk, He's not accommodating. With a traveler that is tired, EMIL is not a good person to see when you arrived, If you can get a better person in front desk, then the property will be a nice place to stay.

    The property is good, cleaners are nice

    Stayed in May 2024

  • Reviewed: April 25, 2024

    8.0
    Would love to book with you again anytime soon, and likewise thank you for your hard work!!!!
    • Leisure trip
    • Solo traveler
    • Deluxe Studio
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    I like the peace and quiet serenity,although the view wasn't top tier,it was still decent and private, which is great.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 1 night
    • Submitted from a mobile device

    On our way out, the elevator at the 400 building got stuck at the second level, it was miday, and no one had gotten around to fixing it.

    Liked the new furnishings and television. Beds were more comfortable from our last stay.

    Stayed in April 2024

  • Reviewed: March 20, 2024

    7.0
    Good
    • Couple
    • Deluxe Studio
    • Stayed 15 nights
    • Submitted from a mobile device

    The dryer wasn't strong enough to dry our clothes. We had to spend at $5 per load just to dry.

    The hotel was close to a lot of places. They were able to help us with checking out early. Staff were helpful. Housekeeping was good about asking what we needed in our room.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    7.0
    We will stay again because big room with reasonable price.
    • Family with young children
    • Deluxe Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Room is always dirty There is no “Deluxe room” There was no free bottled water

    Near airport Big room

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    It was a good first stay there.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s location.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    It's good but you can hear noises of other people in the building. I couldn't sleep with the noises
    • Business trip
    • Group
    • Two-Bedroom Villa
    • Stayed 2 nights

    Have the restroom cleaner. Get rid of cockroach smell. More toiletries supplies needed.

    Having enough bed in the room. It need more blankets. The room has pots & dishes to use.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Sheets weren’t being changed😞 my sheets had a stench of male perspiration and it was disgusting. Didn’t make a complaint because I didn’t wanna get anyone in trouble. I’m not that type of person to do something like that to anyone, so I chose to stay quiet and let it be. I won’t be staying there again that’s for sure.

    Love the fact that the rooms came with cooking equipment & utensils. Great place for family’s or if your traveling in groups.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    8.0
    Great stay on short notice.
    • Solo traveler
    • Deluxe Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    The room was massive. 2 full baths, a kitchenette with stove top, microwave, and mini fridge/freezer. Staff was great with my dog.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    7.0
    Comfortable in a reasonable price. Will be back again.
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 1 night
    • Submitted from a mobile device

    It should be more flexible for lost and found service. After checking-out I found that I forgot my stuffs in the room and I called to the hotel to check them because I had to fly back home in early morning. However, the staffs just only checked in the lost&found box, but refused to check them somehow at that time. So, I went to the hotel again and asked the staff in person to help me. Luckily, the staff (who is not the one talking on the phone) helped me a lot. I really appreciate it, but it would be better that the hotel should improve the kind of service to be more generously.

    The location is easy for me to walk along the beach and the street to the center. The room is spacious and old-fashioned. The price is reasonable. The staffs are nice.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    9.0
    Cheap, easy transaction, in the center of everything, and made for a nice one-night stay.
    • Leisure trip
    • Solo traveler
    • Superior Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t like how the detachable shower heads would spin around if you accidentally turn on the water too high and splash past the curtain. Also, it didn’t effect me but the room had a broken closet door.

    I got a four-bed room for cheap, clean and easy. They have a little kitchenette if you make your own food and two small bathrooms. A google TV with Netflix or you can log into another service if you want. There’s a pool right outside or you can walk to the beach.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    9.0
    Great place to stay if you plan on spending most of your time outside of the hotel.
    • Leisure trip
    • Group
    • Deluxe Studio
    • Stayed 8 nights

    A coffee maker would have been nice.

    The room was comfortable and clean. Trash was emptied daily and beds were made. Location is close to everything. I would book there again. Shower water pressure was great. Met our needs, we would be out most of the day, just needed a comfortable place to retreat and rest up when the day was done. Sit's on a hillside, nice views outside.

    Stayed in January 2024

  • Reviewed: January 28, 2024

    8.0
    Could do better with communication
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 1 night
    • Submitted from a mobile device

    That I wasn't informed before hand that I could park my car closer to the building. I walked far with my infant just looking for my room and I wasn't offered help to carry my bags.

    That the kitchen had utensils, was convenient.

    Stayed in January 2024

  • Reviewed: January 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    Id always pick garden villa because it feels like home.but they should have like toothbrush to give like any other hotel.other than that we all had fun

    Stayed in January 2024

  • Reviewed: January 21, 2024

    9.0
    Wonderful
    • Travelers with friends
    • King Villa Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I like everything about garden hotel. Too bad I spend only one night..

    Stayed in January 2024

  • Reviewed: January 19, 2024

    8.0
    Good for transit - may use again
    • Leisure trip
    • Solo traveler
    • Deluxe Studio
    • Stayed 1 night

    The room is clean for sure. However it is too clean - so smell bit of Clorox.

    Used this hotel for transit. Booked basic room but had 4 beds/2 bathrooms. Too big for 1 person. However the room was clean and nice. Friendly staffs. Walking distance to small shops, and also KMart. Good value for transit passengers.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Internet service is on and off

    Friendly people and good accommodations

    Stayed in January 2024

  • Reviewed: January 13, 2024

    8.0
    It's a good place to stay.
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 1 night

    The door has a big gap underneath. You can clearly hear the screaming/talking when someone is in the alley. Needs an update.

    Great rate for a family of five that will only transit for one night. Near the beach and has large comfortable beds.

    Stayed in January 2024

  • Reviewed: January 9, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Deluxe Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The bus stop was far. Gym was across the road.

    The space and kitchen

    Stayed in December 2023

Showing 1 - 25

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