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  5. Reviews of Al Bustan Palace, a Ritz-Carlton Hotel

Reviews of Al Bustan Palace, a Ritz-Carlton Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Muttrah Beach -PO BOX 1998, 114 Muscat, Oman

#6 of 151 hotels in Muscat

Guests' Choice

Review Score

Based on 626 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.3

  • Facilities

    9.2

  • Staff

    9.4

  • Value for money

    8.1

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: June 4, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    No thing, every thing was perfect

    Amazing & friendly staff Good place to celebrate your special occasion

    Stayed in May 2024

  • Reviewed: June 2, 2024

    9.0
    Out of this world…
    • Leisure trip
    • Solo traveler
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything about this property is excellent, the staff, the rooms, the food, the Infiniti pool etc.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    10
    Exceptional - an oasis of luxury
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 7 nights
    • Submitted from a mobile device

    A variety of options for breakfast with welcoming and friendly staff.

    Stayed in June 2024

  • Reviewed: May 27, 2024

    10
    An Exceptional Experience of the Finest things in life.
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing could be better

    It was an exceptional experience of the perfection of life. I hated to leave. Everything and the food was exceptional. I will go back again and again.

    Stayed in May 2024

  • Reviewed: May 25, 2024

    10
    Met up with friends and had an amazing reunion weekend. The staff were exceptional and helped make it an unforgetable w
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    There is nothing not to like

    We liked everything.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Deluxe Sea View, Guest room, 1 King
    • Stayed 7 nights
    • Submitted from a mobile device

    The elevator didn't work and took them more than 3 days to fix it. There was only one elevator working for the whole hotel. The shops could have been better also the pools could have been better!? Housekeeping should be more hygienic and cleaner. There should be more electric plugs in the room. Also, the shower was a disappointment. Water pressure was low and some things need maintenance. The lighting of the room should be more studied! The lobby should have service!

    The calmness, the gardens, the staff, the breakfast, the rooms and beds, the lobby.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    10
    Love everything about this resort!
    • Leisure trip
    • Travelers with friends
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    .

    The staff are beyond friendly!! We got upgraded to the suite with sea view. The overall facilities are nice and mostly the ladies private beach which they offer

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    A super location and facility.
    • Leisure trip
    • Couple
    • Deluxe Pool View, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    I requested highest floor but they give me 2nd floor- which didn’t feel value for the room. Also rooms are very dusty.

    Location - Staff - facility is a Wow thing!!

    Stayed in May 2024

  • Reviewed: May 13, 2024

    10
    Perfect location and facilities and staff
    • Leisure trip
    • Family with young children
    • Deluxe Mountain View, Guest room, 2 Twin/Single Bed(s)
    • Stayed 4 nights
    • Submitted from a mobile device

    Buffet meals were very expensive

    Lovely beach front with grass areas, lovely staff

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    Perfect stay with good vibes allover this place
    • Leisure trip
    • Family with young children
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 7 nights

    N/A

    Everything was awesome, the hotel lobby is astonishing, facilities incredible clean, loved the infinity pool (were you can stay until very late in the evening) and also loved the room lightning system; the food, both the breakfast and dinner buffet were almost haute cusine/fine dining, not to mention the food in the Pavilion restaurant. Also the food at the pool bar was very good with lovely staff. All the staff was very attentive and well trained. My son was very happy to discover that on the beach, at low tide, there were very deep tide pools where he found lots of marine creatures and live beautiful corals. You can feel only good vibes allover this place.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Sea View, Guest room, 1 King
    • Stayed 4 nights

    Rooms need to be modernized

    The location, beach and food were perfect. Wi-fi was great on all territory. I would especially like to mention that buffet breakfasts and dinners were amazing. Staff was very helpful.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 1 night

    Staff, cleanliness, location, facilities - the hotel was AMAZING! Food was also delicious - 100% recommend. We will come back soon! Loved our stay!

    Stayed in March 2024

  • Reviewed: May 4, 2024

    9.0
    Fantastic stay overall!
    • Leisure trip
    • Family with young children
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 5 nights

    It might be time to renovate the rooms, especially bathrooms.

    Despite being build in the 1980s, the hotel and especially the grounds are spectacular. One of the most beautiful infinity pools... Excellent service with super friendly personnel. Exceptional breakfast with a great variety of food.

    Stayed in May 2024

  • Reviewed: April 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Bustan Lagoon, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    The crows! The birds are a big problem, coming right up to tables and taking food and even eating the top of my husbands burger through the lid poolside. It was the only highly irritating thing about the property.

    Wonderful pool and beachfront location, excellent buffet breakfast

    Stayed in April 2024

  • Reviewed: April 23, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 1 night

    The breakfast was great, fresh seasonal fruits and fresh pastries. The beach was clean and nice, I like the infinity pools in the resort.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    8.0
    Always a memory to stay
    • Leisure trip
    • Family with young children
    • Bustan Lagoon, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    No activities were planned during a holidays

    That there is always something for the kids and they have a special pool for them

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Nice familly stay
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool not temperatured controlled. It was difficult to book dinner in restaurants while some were not full. The price of F&B in restaurants is very expensive (fine dining price) for regular quality

    Outdoors and location are exceptional. Buffet food is great

    Stayed in April 2024

  • Reviewed: April 14, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Bustan Lagoon, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    Almost nothing.. all good

    Staff are very helpful and kind. My regards to Munier Al Beloshi for his kind and professional service

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Superb
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 1 night

    It was a faboulous place and well frequented by families - in fact I think that for a family stay it is better suited than for an intimate stay as a couple. in the evening though a more atmospheric quieter place for a couple

    Staff at reception were excellent! We only had one night and they upgraded our room which was superb but they also ensured that we could meet all our needs in the short time we had available to enjoy the facilities in lss than one day left of the holiday.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    We will for sure be back one day!
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    The pillows on the sun beds were soaked in water and each time we sat down on them we would get totally wet. I was a bit disappointed by some staff (not all!) at the breakfast restaurant: it felt like asking for anything was bothering them. After 9:30am the breakfast buffet is left untidy and half empty.

    The building is very iconic and although the rooms start to be very dated, they are kept rather well. We had two standard connecting rooms and one of them was upgraded to a junior suite, allowing us to have plenty of space with our baby. Staff at the reception and the concierge were attentive, helpful and friendly. The resort has a magnificent and vast garden: plenty of well managed greenery. The spa is unique and an absolute must try. We enjoyed dinner each evening at the pavilion, by the beach. Food was good and staff very friendly.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    Easy break. Good family trip.
    • Leisure trip
    • Family with young children
    • Deluxe Mountain View, Guest room, 2 Twin/Single Bed(s)
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel is big and communication wasn’t amazing. The WhatsApp service wasn’t always responsive and we were given incorrect times after booking a boat trip and we were expecting the cost to go on the room but when we arrived we were expected to pay then directly: all okay just would have been nice to be told. Rooms are clean but not spacious.

    The pool and the gym / padel tennis facilities were great and easy to book.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    10
    Wonderful stay
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 3 nights

    Prices of the restaurants...Really overated! Restaurants are very good but prices i must admit that i never experienced a situation like this!

    Wonderful place! Great facilities and beautiful views! Staff always excelent! Breakast really amazing!

    Stayed in March 2024

  • Reviewed: March 17, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 4 nights

    Everything was excelent.

    Stayed in February 2024

  • Reviewed: March 13, 2024

    10
    One o the best hotels stayed in , all the staff were friendly and attentive
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing, everything was perfect

    The breakfast was amazing, the staff went way and beyond , reception on arrival was perfect , location made easy to get to town and facilities more than expected

    Stayed in March 2024

Showing 1 - 25

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