Family hotels and homes in Erts

Normally, Booking.com does me a dirty when booking places. I booked one night here and ended up staying for five. Upon my arrival I was met by staff and offered bag carrying. There is free parking out front ( snow brush and ice scraper available) or for 11 euros per night there is a garage. I had two dogs with me who slept in the vehicle, this was not an issue as all rooms are not road facing, if they had barked it would not have disturbed anyone. Just a two minute walk up the road is a trail to the river and park. Elleven minutes drive is Ordino Arcalis ski resort ( also free parking). My room had a heated floor, verypowerful shower that maintained a constant temperature always, big double bed, large TV with all apps, USB and plug sockets each side of the bed. Room has a fridge. The hotel's wifi is fast with a strong connection. Plenty of very nice towels, robes also at no additional charge ( makes a nice change). The room has a thermostat which has very little lag on bringing the temperature up or down, impressive in a large room. The cleaner is exceptionally thorough and the room was turned out beautifully every day even down to mopping the floors. The staff are totally on point, super helpful and accommodating. They arranged the veterinary appointment for my dogs travel back to UK at no extra charge also. My medical conditions ( allergies) were taken into consideration and my room allocated away from the restaurant ( note I did not eat in the restaurant so cannot comment outside of breakfast). My room had a lovelly balcony with views down the valley and of the river cascading down the rocks. The Spa: I used this twice. Once it was busy and quite noisy and another time I had the place to myself which was Bliss. The Spa was an additional fee for 90minute session. The hot stone beds being my favourite. I spent an hour on one ( there are four) listening to audio books.

excellent location staff is so warm and welcoming, nice facilities and everything is so easy and smooth. parking is located just downstairs, very nice to have in la vella! definitively recommended/

Great hotel in a charming environment in the heart of the city!

Everything was perfect highly recommend

Great place, nice common areas, friendly staff

The place was beautiful, and easy to reach,,, and everyone was at a high level in the reception and all the staff working there, especially the person responsible for room service Maria,, the place was close to the center and delicious nearby restaurants

Cosy boutique hotel with fantastic location. Staff were great.

It was cozy, clean and wery beautifull, thanks❤️ 10/10

Everything was beyond all expectations! Very nice room, super quiet! The stuff was amazing! Friendly, professional and helpful!

Perfect position in town. Room was up to standards and very comfortable. For a few days stay, give it a try. The views from the room where stunning. The owner was very helpful and friendly. Great stay.