Sitting in the northwest corner of the alluring West Lake, Four Seasons Hotel Hangzhou at West Lake boasts views of traditional Chinese gardens from most units.
Four Seasons Hotel Hangzhou at West Lake is around a 10-minute walk from West Lake Impression show theatre. It is around a 20-minute drive from Hangzhou Railway Station and around a 50-minute drive from Hangzhou Xiaoshan International Airport.
Rooms are decorated with satin embroidery on which traditional Chinese flowers and birds are painted. Fitted with carpeted floor, all soundproofed rooms come with an easy chair, a sofa, writing desk, side table and a flat-screen TV. The private bathroom has a bathtub, a separate glass shower stall with a rainshower and a large basin vanity with television.
The property offers an indoor pool, meeting and banquet facilities, spa and wellness facilities and WiFi in all rooms and dining areas. The property’s concierge team helps guests to organise excursions with ticketing services. Luggage storage and currency exchange can be found at the 24-hour reception. For family with children, a playground and babysitting services are provided for guests’ convenience. After a long journey, relaxing on the sun terrace is a nice choice. For those who wish to explore the city by themselves, bikes are available.
Dining options are available at the 2 on-site restaurants. Jin Sha serves Hangzhou, Shanghai and Cantonese food, while WLB serves continental cuisine. Afternoon tea and cocktails can be enjoyed in the lobby lounge.
Couples particularly like the location — they rated it 9.5 for a two-person trip.
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Guest reviews
Categories:
Staff
9.4
Facilities
9.3
Cleanliness
9.5
Comfort
9.7
Value for money
8.5
Location
9.6
Free WiFi
9.2
High score for Hangzhou
Select topics to read reviews:
Guests who stayed here loved
B
Bahar
United Kingdom
“The garden and the location of the property
The staff very nice and helpful
Very clean”
L
Leon
Singapore
“We had a wonderful stay — the staff were warm and attentive, and they thoughtfully accommodated all our requests. The atmosphere was quiet and private, perfect for a relaxing getaway. We also appreciated the thoughtful recommendations for places...”
Terry
Hong Kong
“Great guest service. Best location to visit West Lake. Very comfortable room. Great decor.”
Sofiane
France
“The hotel is beautiful and the whole team is just amazing. Thank you to Lucy for this magical moment.
We will come back!”
H
Hui
Singapore
“Beautiful but big . The staffs are friendly , helpful !”
M
Maria
Switzerland
“Stayed at the Four Seasons in Hangzhou, and it was perfect in every way. The location is incredible, offering easy access to beautiful surroundings, and the rooms were spacious and elegantly designed – everything you’d expect from a Four Seasons....”
Alexander
Romania
“Olivier is the best manager. He helped a lot!
I will definitely return!!!”
Kitty
Hong Kong
“Fabulous staff team with earnestness and enthusiasm to make my birthday a memorable experience. Lots of surprises from Hotel Stagg Lulu, Jin Sha restaurant staff Kristy and Amy. Even cleaning maid Lucy. My heartfelt thanks for all your gifts,...”
L
Lorenzo
Italy
“The Four Seasons at the West Lake is a wonderful structure, set in a beautiful traditional garden, on the banks of the West Lake in Hangzhou. We appreciated quite a lot the peaceful atmosphere and the proximity to the gardens on the West Lake. Our...”
S
Shanshan
United Arab Emirates
“excellent hotel with beautiful grounds, spacious room, amazing private garden and super helpful staff.”
Hotel surroundings
Restaurants
1 restaurant on site
Jin Sha
Cuisine
Cantonese • Chinese
Open for
Lunch • Dinner
Ambiance
Traditional
Dietary options
Vegetarian
House rules
Four Seasons Hotel Hangzhou at West Lake takes special requests - add in the next step!
Check-in
From 15:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
Children 18 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Extra bed upon request
Free
Cot upon request
Free
3 - 17 years
Extra bed upon request
Free
Adult (18+ years)
Extra bed upon request
CNY 292 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
Cash is not accepted
The fine print
Need-to-know information for guests at this property
The property offers free basic internet access (3 devices at most) in guest rooms. Guest can also choose a selection of paid premium internet connection when they operate multiple devices or large files including movies or video programming.
The property offers free premium internet access in all guest rooms starting from 1 July 2021.
Value added tax (VAT) will be implemented in China as of 1 May 2016, and the room charge and charges for other hotel services will be subject to VAT if VAT is in effect at the time such charges are charged.
Please inform Four Seasons Hotel Hangzhou at West Lake in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
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