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Get the celebrity treatment with world-class service at Hotel Medina Del Lago
Elegant Accommodation: Hotel Medina Del Lago in Otavalo offers a 5-star experience with spa facilities, a fitness centre, sun terrace, and a lush garden. Guests enjoy free WiFi, an indoor swimming pool, and a plunge pool.
Modern Amenities: The hotel features a restaurant with a modern ambience, serving local cuisine for lunch and dinner. Additional facilities include an outdoor fireplace, wellness packages, fitness room, and a games room.
Comfortable Rooms: Rooms offer lake and mountain views, private bathrooms, and amenities such as bathrobes, free toiletries, and flat-screen TVs. Family rooms and interconnected rooms cater to all guests.
Prime Location: Located 81 km from Quito Mariscal Sucre International Airport and 32 km from the Central Bank Museum, the hotel provides easy access to local attractions. Guests appreciate the scenic views and room comfort.
Couples particularly like the location — they rated it 9.2 for a two-person trip.
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Guest reviews
Categories:
Staff
9.6
Facilities
9.3
Cleanliness
9.6
Comfort
9.6
Value for money
8.8
Location
9.4
Free WiFi
3.8
High score for Otavalo
Low score for Otavalo
Select topics to read reviews:
Guests who stayed here loved
L
Lesley
Canada
“Amazing service and view.. Wonderful staff. Nice breakfast. Morning hike and evening bonfire were great activities. The hotel is quite away up a long hill so you would need a taxi into town. Great indoor pool and sauna. Perfect for a romantic...”
M
María
United States
“We enjoyed especially the food. It was really delicious.
We stayed there for lunch and breakfasts. Both were amazing. The view is wonderful and staff is very dedicated to guests with good mood.”
F
Francisco
Ecuador
“Un excelente desayuno, trato muy agradable del personal, y muy buenas instalaciones. La piscina y áreas húmedas son buenas, solo sugeriría mejorar sistema de calentamiento de la piscina.”
Vero
Ecuador
“Las instalaciones, la comida. Su personal muy gentil.”
Diego
Ecuador
“Sin duda el trato brindado por el equipo fue lo mejor de la estadía. Desde el front desk hasta los encargados de la limpieza siempre estuvieron atentos a cualquier necesidad que se pueda presentar. Muy muy a gusto con la calidez de los anfitriones.”
P
Paulina
Ecuador
“Todo muy lindo!! Su personal muy amable, lindas las instalaciones y sus cuadros hermosos!! Habitaciones lindas y cómodas, buen servicio de restaurante!! Recomendado!!”
G
Gabby
Ecuador
“La experiencia y abrir los ojos con un paisaje excepcional”
Enrique
Ecuador
“la vista hacia el Lago San Pablo y hacia el Imbabura”
X
Xavier
Ecuador
“La atención fue excelente, tanto del personal del hotel como del restaurante.
Las habitaciones cómodas, bien equipadas y al más alto nivel.
Las areas comunes del hotel son hermosas, bien decoradas, y con varios lugares para relajarse y disfrutar...”
Gloria
Ecuador
“Todo hermoso, el lugar, las instalaciones, el personal miy amable.”
Hotel surroundings
Restaurants
1 restaurant on site
El Mirador, restaurante panorámico con servicio de platos a la carta de comida nacional
Cuisine
Local
Open for
Breakfast • Lunch • Dinner • Cocktail hour
Ambiance
Modern
Dietary options
Vegetarian
House rules
Hotel Medina Del Lago takes special requests - add in the next step!
Check-in
From 14:00 to 21:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 08:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children older than 1 year are welcome.
Children 18 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
1 - 4 years
Cot upon request
Free
5 - 10 years
Extra bed upon request
US$30 per child, per night
11 - 16 years
Extra bed upon request
US$55 per child, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Medina Del Lago in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
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