Kitchenette, Coffee machine, Electric kettle, Refrigerator
Swimming pool
3 swimming pool, Private, Kids' pool, Indoor swimming pool
Shuttle service
Shuttle service
About this property
Alua Tenerife is 300 metres from Playa Jardín and 10 minutes’ walk from Puerto de la Cruz. It has 2 outdoor pools a children and an adult one, a buffet restaurant and a free pitch and putt golf course.
Guests have access to an indoor pool, sauna and hot tub for an extra charge. Facilities also include gym, tennis and squash courts.
Please note that the indoor swimming pool is closed on Saturdays afternoon and Sundays, this is a payed service.
The establishment offers My Favorite Club®, with exclusive services such as:
- personalized check-in and check-out, access to My Favorite Club Lounge with snacks and drinks,
- access to exclusive areas
- and welcome bottle of sparkling wine and a letter from the General Manager at check-in.
Each room comes with a fridge, balcony or terrace and satellite TV. A safe, cot or extra bed are available on request. Air conditioning is available during certain hours of the day throughout the summer months. Free WiFi is available in rooms.
There is a small on-site shopping centre including a supermarket. There is a children’s play area and a games room.
There is a bus station 15 minutes’ walk away in Puerto de la Cruz offering services to other parts of the island.
Couples particularly like the location — they rated it 8.5 for a two-person trip.
This property has 1 third-party sustainability certification.
Biosphere Certification
Guest reviews
Categories:
Staff
8.9
Facilities
8.5
Cleanliness
8.9
Comfort
8.8
Value for money
8.3
Location
8.6
Free WiFi
7.4
Select topics to read reviews:
Guests who stayed here loved
Markus
Finland
“Nice, big room for the family with separate bedroom for parents. Beds were firm and good to sleep in. Big playground just outside the room. Daily housekeeping. Nice pool area. Good location.”
Martin
Estonia
“Activities for kids, good location, above average hotel food, very polite staff.”
J
Jennifer
United Kingdom
“The rooms were very comfortable and clean.
There was a good range of food for the all inclusive offering. Staff all very polite”
M
Malcolm
United Kingdom
“Worth the 4 stars. Hard to fault the holiday.
Everything you would expect from an All inclusive.”
Nikola
Czech Republic
“In overall, I liked this accommodation but it could have some improvements, particularly food. I particularly liked location (in the town, 10-20 mins walk from the main touristy area but which also means the area feels safer at night). You can...”
N
Niramala
United Kingdom
“The staff members were so polite, cleaning was outstanding 👌 ramp for going up and coming down were excellent, help me with my mobility”
Dániel
Hungary
“Perfect location to go to the Loro Park. Food was great, staff were normal.”
V
Viktor
Hungary
“Great location with only a few minutes from Loro Park, the beach and shopping opportunities. Lots of options for breakfast and dinner. The room was extremely clean and we received straightforward instructions at the check-in.”
Solomiia
Ukraine
“We had amazing relaxing vocation, perfect service, lovely waiters!!!”
N
Nicole
United Kingdom
“The entertainment staff were exceptional, overall the hotel was excellent”
Hotel surroundings
Restaurants
3 restaurants on site
Terra
Cuisine
Spanish • International
Open for
Breakfast • Lunch • Dinner
Ambiance
Family friendly
Fresco
Cuisine
International
Open for
Lunch
Ambiance
Family friendly • Modern
Enyesque
Cuisine
Local
House rules
Alua Tenerife takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may be applicable.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Please note that the indoor swimming pool is closed on Saturdays afternoon and Sundays.
Only dogs are allowed with some conditions: Maximum 10kg, price 20€/night, and it is necessary to contact with hotel before to check availability
Vertigo and Enyesque are not included in the All-Inclusive offer.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Alua Tenerife in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
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Finland
Estonia
United Kingdom
Czech Republic
Hungary
Ukraine
