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About this property
Situated within the premises of Niseko-Shakotan-Otaru Kaigan Quasi-National Park, Hotel Neu Schloss Otaru offers rooms with views of the ocean and a private open-air bath. A free shuttle runs between JR Otaru station and the hotel. Complimentary WiFi is provided in all rooms and at the lobby.
The European-style decorated rooms include a flat-screen TV, a mini bar, and an electric kettle with complimentary green tea. Room wear is provided. Guests can relax in the Rotenburo bath overlooking the ocean.
Photocopying and luggage storage is available at the 24-hour front desk and a free computer station is available at the lobby.
Enjoy French cuisine at the Blau Kuste restaurant, and drinks at the Bar Perle.
The Otaru Neu Schloss Hotel is a 2-minute walk from the Otaru Aquarium, and a 20-minute drive from JR Otaru Station. The Shin-Chitose Airport is a 1-hour and 50-minute ride away.
Couples particularly like the location — they rated it 8.9 for a two-person trip.
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All available rooms
Limited supply in Otaru for your dates:
2 three-star hotels like this are already unavailable on our site
Guest reviews
Categories:
Staff
9.1
Facilities
8.2
Cleanliness
8.5
Comfort
8.6
Value for money
8.2
Location
8.6
Free WiFi
9.0
Select topics to read reviews:
Guests who stayed here loved
C
Cher
Australia
“1. View of the cliff edge and the ocean from our room window of the hotel.
Great views from outside the hotel and from the lookout nearby.
2. Excellent included French style breakfast.
3. Nice private onsen with window overlooking the ocean.
4....”
M
Melanie
Australia
“The ocean view from our hotel room was beautiful - even though it was raining and cloudy while we were here, it was a lovely stay. The room and especially the bed were humongous - the staff were very welcoming and spoke great English.”
M
Matthew
Canada
“View and room were amazing. Breakfast was great. Beds were very comfy”
Peter
Australia
“The meals were exceptional and the veiw was fantastic.”
C
Chen
Singapore
“Very peaceful location with amazing views of the water from the rooms. In-room onsen was very relaxing to rest in. Location is a bit hard to get to normally but contacting the hotel to reserve a spot on their free hotel shuttle made the journey...”
T
Tracy
Singapore
“Our booking included breakfast and dinner, and the staff kindly reached out beforehand to remind us of the dinner timing as we checked in slightly later than usual. The quality of food provided at this hotel is equivalent to fine dining...”
N
Natalie
Singapore
“Amazing hotel with an old world charm, perched atop a cliff and overlooking the sea. The views from this hotel is truly unrivalled.
The staff are all helpful and friendly, and clearly dedicated to ensuring we had an exceptional stay. Breakfast...”
Athina
Australia
“Beautiful location although far from centre of Otaru (in winter it would be almost impossible to walk up to the cliffside location of hotel unless you are super fit and you have next to nothing luggage). They offer shuttle pick up and drop off...”
W
Woohyun
South Korea
“I booked for private bath. This is public-bath-class. It is not tab water you turn on and off. It flows constantly. And also it is so-called “outside-like” bath which is actually inside so I was worried about the experience not like the actual...”
L
Lee
Australia
“Love the private onsen and the exceptional view from our room”
Hotel surroundings
Restaurants
1 restaurant on site
Blau Küste
Cuisine
French
Open for
Dinner
House rules
Hotel Neu Schloss Otaru takes special requests - add in the next step!
Check-in
From 15:00 to 19:30
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
Children 7 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Restaurant Blau Küste
Opening hour between 17 Aug 2021 - 12 Sep 2021 (Alcohol free)
Weekdays 17:00～20:00
Weekends 17:00～20:00
Bar Perle
Closed between 17 Aug 2021 - 12 Sep 2021
To use the hotel's free shuttle, please make a reservation in advance. Contact details can be found on the booking confirmation.
JR Otaru Station to Hotel 15:00/16:00/17:00/18:00
From Hotel to JR Otaru Station 09:00/10:00/11:00/12:00
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Canada
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