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Experience world-class service at Copal Tulum Hotel
Elegant Accommodation: Copal Tulum Hotel in Tulum offers a 5-star aparthotel experience with a rooftop swimming pool, spa facilities, fitness centre, sun terrace, and open-air bath. Guests enjoy free WiFi, private check-in and check-out, and a paid shuttle service.
Comfortable Amenities: The property features family rooms, a fitness room, concierge service, and electric vehicle charging. Additional amenities include a yoga studio, pub crawls, and bicycle parking. Free on-site private parking is available.
Dining Experience: A variety of breakfast options are served, including continental, à la carte, vegetarian, and vegan. Guests can also enjoy meals at the on-site restaurant, which is highly rated for its excellent cuisine.
Prime Location: Located 39 km from Tulum International Airport and 1.9 km from Tulum Bus Station, the hotel is near attractions such as Tulum Archeological Site (4.7 km) and Parque Nacional Tulum (3.9 km).
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Guest reviews
Categories:
Staff
9.0
Facilities
8.6
Cleanliness
8.7
Comfort
8.8
Value for money
8.4
Location
7.8
Free WiFi
8.6
Select topics to read reviews:
Guests who stayed here loved
M
Martin
United Kingdom
“Very large and well-equipped rooms, very friendly staff, two swimming pools, atmospheric jungly vibe throughout (with authentic mosquitoes).”
Delina
India
“The whatsapp response was prompt and very helpful with things to do any other help for the check in”
C
Clint
South Africa
“Upgraded to the suite 2nd Floor apartment which was partly self catering ( had a kitchen & fridge etc) it was a joint family apartment 212 which obviously had two rooms but they had closed off room 212 A which meant the party in 212A and ourselves...”
Andrea
Italy
“The Concierge was extremely helpful !
The location was good and the place was stunning”
Psalms
Mexico
“Clean, great breakfast at restaurant, friendly staff. The rooftop apartment is spectacular!!”
S
Stephen
Australia
“The beautiful setting of the pool. I can imagine it would be problematic if there were kids playing in the pool, but when I was there, I had it to myself to do laps (which it is set up for - though only one person at a time).”
I
Imane
United Kingdom
“The flats are huge and very clean ! The hotel is situated between tulum city center and the zona hotelera. The service is great specially the reception which they take care to book beach clubs or taxi or excursion’s. The food from the 2 differents...”
E
Eduard
Romania
“Perfect garden with nice copal smell and good food at the restaurant”
A
Artur
Poland
“The staff was very helpful. Rooms spacious, cleaned every day. Beautiful decor, lots of natural materials and all-around jungle. Great restaurants both Copal Gastro and Kokoro.”
Marthamcc
Ireland
“Amazing place to stay to rest and recharge. The staff were amazing, the onsite restaurants were wonderful and the location was perfect. The rooms themselves were spacious, clean and comfortable. We will most definitely be back.”
Managed by Rumba Rentals
Company review score: 9Based on 1,364 reviews from 1 property
1 managed property
Company information
Rumba Rentals takes this opportunity to greet you. We encourage you to place your trust in us by choosing Copal Tulum Hotel as your accommodation option in Tulum.
We work convinced to give the best vacation experience you could ever imagine. Our goal is to meet your holidays expectations and become an unforgettable experience.
Rumba Rentals is a young, modern and dynamic company, firmly committed to sustainability and the use of natural resources. We have a magnificent team with more than fifteen years of experience in the management of tourist accommodation.
Property information
Copal Tulum Hotel is located in the heart of the Riviera Maya, 6,000 m2 wide of jungle, a few meters far from the only natural cenote of the exclusive eco-touristic area of Aldea Zamá.
This is the perfect destination to enjoy your holidays in the jungle with the comforts of a luxury accommodation. A / C, free Wi-Fi, Smart TV with access to Netflix. Wide spaces, wild nature, careful design, order and harmony will make a unique experience.
Ideal for couples, family or friends.
During you stay you will be able to enjoy the benefits of our special agreement with our associated Beach Club, in the best area of the Tulum’s beach.
From the lobby we will welcome you to your apartment, walking along rails and integrated walkways in the jungle, we also have elevators for those rooms located on the rooftop.
Relax in our jungle-level pool with lounge chairs, semi-olympic swimming lane, area for children and a comfortable indoor bench. In the afternoon you can enjoy the best sunsets in Tulum, in the infinity pool, facing west.
In The Healing Spot you can book massages and beauty treatments. We have a fully equipped gym, co-working area with fiber optic Internet.
Neighbourhood information
We are located next to the only natural cenote in Aldea Zamá, the most exclusive residential eco-touristic community close to the beach.
Copal Tulum Hotel is just 6 km from the beach where you will find a variety of beach clubs, fashion shops and the best restaurants in the area to enjoy both day and night.
If you want to experience the local culture, we are 3 km far from Tulum town where you will find a wide offer of restaurants, supermarkets, bars and local craft shops.
Our team has extensive knowledge of the area and will assist you at all times offering you the best recommendations of Tulum and surroundings. We are happy to help you organize any activity or cultural visit that you want to schedule during your vacation; Chichen Itza, Coba, Sian Kaan, Muyil, Valladolid, Merida, Bacalar are just a few places that you can visit during your stay.
The most common way to get around Tulum is by bicycle or electric scooters that you can easily rent at Copal.
If you come by car you can park comfortably at the door of the hotel.
Languages spoken
English,Spanish
Property surroundings
House rules
Copal Tulum Hotel takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 01:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Refundable damage deposit
A damage deposit of MXN 4,000 is required on arrival. That's about US$217. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
Age restriction
The minimum age for check-in is 18
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Cash is not accepted
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 00:00 and 06:00.
Pets
Pets are not allowed.
The fine print
Need-to-know information for guests at this property
Please note Non-refundable reservations will be charged at the time of booking.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Copal Tulum Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Quiet hours are between 00:00:00 and 06:00:00.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
A damage deposit of MXN 4,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
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United Kingdom“Very large and well-equipped rooms, very friendly staff, two swimming pools, atmospheric jungly vibe throughout (with authentic mosquitoes).”
India“The whatsapp response was prompt and very helpful with things to do any other help for the check in”
South Africa“Upgraded to the suite 2nd Floor apartment which was partly self catering ( had a kitchen & fridge etc) it was a joint family apartment 212 which obviously had two rooms but they had closed off room 212 A which meant the party in 212A and ourselves...”
Italy“The Concierge was extremely helpful ! The location was good and the place was stunning”
Mexico“Clean, great breakfast at restaurant, friendly staff. The rooftop apartment is spectacular!!”
Australia“The beautiful setting of the pool. I can imagine it would be problematic if there were kids playing in the pool, but when I was there, I had it to myself to do laps (which it is set up for - though only one person at a time).”
Romania“Perfect garden with nice copal smell and good food at the restaurant”
Poland“The staff was very helpful. Rooms spacious, cleaned every day. Beautiful decor, lots of natural materials and all-around jungle. Great restaurants both Copal Gastro and Kokoro.”
Marthamcc
Ireland“Amazing place to stay to rest and recharge. The staff were amazing, the onsite restaurants were wonderful and the location was perfect. The rooms themselves were spacious, clean and comfortable. We will most definitely be back.”
