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About this property
Comfortable Accommodations: Hotel Colonial Playa del Carmen in Playa del Carmen offers air-conditioned rooms with private bathrooms, baths, work desks, and free toiletries. Each room includes a TV and a seating area with a sofa.
Exceptional Facilities: Guests enjoy a year-round outdoor swimming pool and free WiFi. Additional amenities include a paid shuttle service, lift, 24-hour front desk, full-day security, tour desk, and luggage storage.
Dining Experience: An American breakfast is served with warm dishes and fruits. The hotel provides a comfortable environment for relaxation and leisure.
Prime Location: Located 34 km from Cozumel International Airport, the hotel is a 6-minute walk from Playa del Carmen Beach and 500 metres from the ADO International Bus Station. Nearby attractions include the Church of Guadalupe (3 km) and Xel Ha (47 km).
Couples particularly like the location — they rated it 9.0 for a two-person trip.
Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.0
Top pick by families with children
Breakfast info
American
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Availability
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Limited supply in Playa del Carmen for your dates:
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Guest reviews
Categories:
Staff
8.3
Facilities
7.7
Cleanliness
8.2
Comfort
8.1
Value for money
8.2
Location
9.0
Free WiFi
6.9
Low score for Playa del Carmen
Select topics to read reviews:
Guests who stayed here loved
X
Xiao
United Kingdom
“location is good, surround area lots of food to eat, the staff is helpful.,swimming pool is big”
A
Alison
United Kingdom
“Good value for money hotel with lovely pool. Location preferred as just off main street but central.
Friendly staff. Room clean. Very good breakfast at cafe next door provided by hotel with voucher. I ate there for other meals too as it was so...”
A
Alison
United Kingdom
“The pool is the main attraction of this hotel. It's a large hotel professional staff. Comfy bed. Good location in Playa del Carmen.”
Tom
New Zealand
“Walking distance to ADO terminal and downtown. Great pool, fantastic breakfast, tidy and clean.”
T
Tihomir
Spain
“Amazing interior design with a big pool. Rooms has safe box which is amazing. Reception has AC, when I arrived it was great. The rooms are very big and clean.”
D
Dmitry
Spain
“A good hotel just 7mins walking from the beach and the 5th avenue. It was a bit noisy in the evening because all the rooms have windows to the common area with a swimming pool.”
Karoline
United Kingdom
“Yes the breakfast was good. The hotel was near the bus stop and near the beach. The room was nice and clean.”
A
Alberto
Mexico
“very good location, excellent reception and very comfortable and clean rooms, I will definitely continue using it, thank you very much.”
Alla
United Kingdom
“Very good location - everything is within walking distance. Next to the hotel there is a wonderful restaurant with a set breakfast and a set lunch for 100-200 pesos. And also very tasty Mexican street food (you will not go hungry at any time of...”
M
Martina
Ireland
“Big and comfortable rooms. Nice pool area. It was quiet despite being close to pubs and restaurants. Good breakfast. 5 minute walk to the main tourist area.
Betza at the reception was very helpful!”
Hotel surroundings
House rules
Hotel Colonial Playa del Carmen takes special requests - add in the next step!
Check-in
From 15:00 to 18:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.
When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.
An official ID must be physically presented upon check-in.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Colonial Playa del Carmen in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area and guests may experience noise.
Guests under the age of 18 can only check in with a parent or official guardian.
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