Puerta del Cielo Hotel Origen

–Excellent location - show map
+64 photos
Scored 9.4
Rated superb

Staff

9.6

Property highlights

Get the celebrity treatment with world-class service at Puerta del Cielo Hotel Origen

Prime Location: Puerta del Cielo Hotel Origen in Bacalar offers a beachfront setting with a private beach area and stunning sea views. Guests enjoy a sun terrace, lush garden, and a year-round outdoor swimming pool. Exceptional Facilities: The hotel features a romantic restaurant serving local and international cuisines, a bar, and a pool bar. Additional amenities include a fitness centre, wellness packages, and free WiFi throughout the property. Comfortable Accommodations: Rooms are equipped with air-conditioning, balconies, and private bathrooms. Guests can relax on terraces or balconies, enjoy sea views, and take advantage of free on-site private parking. Guest Services: The hotel provides a 24-hour front desk, housekeeping, room service, and breakfast in the room. Additional services include a paid airport shuttle, electric vehicle charging station, and cycling activities.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Beachfront
  • Free parking
  • Free WiFi
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Bar
  • Private beach area

Top location: Highly rated by recent guests (9.0)

  • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 large double bed
1 large double bed
1 double bed
Bedroom
1 large double bed
Living room
1 sofa bed
1 large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Deborah
Switzerland Switzerland
“Nice rooms, great design, very friendly staff, direct access to the lagoon.”
Didier
Belgium Belgium
“A true hidden gem on the shores of the Bacalar lagoon. Puerta del Cielo offers an intimate, beautifully curated experience where every detail has been thoughtfully considered. From the tasteful interior design and warm welcome to the peaceful...”
Leon
United Kingdom United Kingdom
“Extraordinary food offerings, quiet resort, very accommodating personnel”
Sam
United Kingdom United Kingdom
“The staff were so incredibly helpful. It was the best room service we’ve ever experienced, they went above and beyond to make the stay magical. The food at the hotel was delicious. Victor the Head Chef was incredibly friendly and insightful, you...”
Jaimee
Australia Australia
“The staff were incredible, always willing to help. The rooms were spacious, clean and beautiful. The views are amazing and it’s a top location.”
Kateryna
Switzerland Switzerland
“exceptional food , the best Chef , design and style of the Hotel”
Yuval
Israel Israel
“The hotel is very very small, though really nice. The room was incredible! they upgraded us for free to the suite viewing the Lagoon, amazing view and balcony. Also, the staff were really really nice and attentive to every request we...”
Krzysztof
United Kingdom United Kingdom
“Amazing location and super-helpful staff. Tasty gourmet food Improvements needed: Liquid soap instead of soap bars (they don't lather...). For this price, a simple breakfast (tea/coffee, fruits, croissant, etc) should be provided free of charge.”
Ziqi
United Kingdom United Kingdom
“Absolutely beautiful and romantic hotel. Stunning exteriors with beautiful decorations, pools and decks. Looks just like the photos! I got proposed to here and it was such a lovely experience. It was at the hotel's lovely palapas and we had dinner...”
Natalie
Australia Australia
“I loved that the hotel is right on the main lagoon of Bacalar 👌🏼👏🏻🌊”

Hotel surroundings

Restaurants

1 restaurant on site
Restaurante #1
  • Cuisine
    Local • International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambiance
    Romantic

House rules

Puerta del Cielo Hotel Origen takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Check-out
From 04:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of MXN 3,500 is required on arrival. That's about US$190. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardCash

The fine print

Need-to-know information for guests at this property

A damage deposit of MXN 3,500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.