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About this property
JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property.
It is 500 metres to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 600 metres of the property. Penang International Airport is 17.8 km away.
Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian décor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.
Guests can approach the 24-hour front desk for tour arrangements, ticketing and concierge services. For relaxation, guests can make use of the sauna and steam room. The 24-hour health club boasts of modern equipment. Other facilities include a salon and business centre.
Buffet breakfast is available at the hotel. Cafe Jen's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.
Couples particularly like the location — they rated it 9.2 for a two-person trip.
Situated in the best rated area in George Town, this hotel has an excellent location score of 9.1
Want a great night's sleep? This hotel was highly rated for its very comfy beds.
Top pick by families with children
Breakfast info
Asian, Buffet
Rooms with:
City view
Landmark view
Parking available at the hotel
Availability
Prices converted to USD
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Please select one or more options you want to book
Limited supply in George Town for your dates:
11 four-star hotels like this are already unavailable on our site
Guest reviews
Categories:
Staff
8.8
Facilities
8.4
Cleanliness
8.7
Comfort
8.8
Value for money
8.1
Location
9.1
Free WiFi
8.5
Select topics to read reviews:
Guests who stayed here loved
Tong
Malaysia
“Rooms are clean and adequate. Breakfast is also good selection.”
K
Karen
Singapore
“The room was spacious and clean. The staff at the Club Lounge was helpful and friendly. Check in at Club Lounge was pleasant and although we arrived a little early before official check in, the hotel allowed us to check in as our rooms were ready.”
Joshua
Australia
“Location was good and pool was lovely
Cloud 8 sky bar next door was delightful..”
J
James
Malaysia
“We had a relaxing time.
Enjoyed all our meals in the hotel without having to go out.
The lounge experience was excellent especially the hospitality of the staff.”
Tat
Hong Kong
“Good location. Close to a shopping mall where you can find everything.
Clean and tidy room.
Good swimming pool and gym room.
Nice breakfast with variety of choice of food.”
J
Jia
Singapore
“Room was clean and the hotel staff were very friendly. Location is great - easy to Grab around the city.”
I
Malaysia
“High floor, lounge (attendants, refreshments, breakfast), view, clean
Eja, Rachel, Wan they made the excellence complete”
C
C
Singapore
“Location was great! Good base explore Georgetown. We literally walked from the hotel to main 'attractions': Chew Jetty, Peranakan Museum, Sun Yat Sen Museum, Little India. (But disclaimer we do enjoy walking to explore..)
It's near a few night...”
Z
Zhi
Singapore
“Clean and spacious, and lounge was excellent. Near to many food places too.”
E
Effandi
Singapore
“The service by the front staff including bellboys and security was excellent. The hotel is super clean. Now there is an express check-out box. It shows that this hotel values customers' feedback.”
Hotel surroundings
Restaurants
1 restaurant on site
Cafe Jen
Cuisine
Malaysian • Local
Open for
Breakfast • Lunch • Dinner
Ambiance
Family friendly • Modern
Dietary options
Halal • Vegetarian
House rules
JEN Penang Georgetown by Shangri-La takes special requests - add in the next step!
Check-in
From 15:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
Children 12 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 4 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance.
Important Notice :
Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles.
Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards.
-Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel.
-Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas.
A tourist tax of MYR 10 per room per night is applicable to all foreign guests . This tax is not included in the room rate and is collected at the property upon check-in from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property.
Please inform JEN Penang Georgetown by Shangri-La in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Parking is subject to availability due to limited spaces.
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Malaysia“Rooms are clean and adequate. Breakfast is also good selection.”
Singapore“The room was spacious and clean. The staff at the Club Lounge was helpful and friendly. Check in at Club Lounge was pleasant and although we arrived a little early before official check in, the hotel allowed us to check in as our rooms were ready.”
Australia“Location was good and pool was lovely Cloud 8 sky bar next door was delightful..”
Tat
Hong Kong“Good location. Close to a shopping mall where you can find everything. Clean and tidy room. Good swimming pool and gym room. Nice breakfast with variety of choice of food.”
I
