You might be eligible for a Genius discount at Promenade Service Apartment. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Located in the Kota Kinabalu city centre, Promenade Service Apartment offers air-conditioned units and is 500 metres from Oceanus Waterfront Mall. Guests enjoy free WiFi in the comfort of their rooms. Featuring some units with city view and all rooms are non smoking. Many restaurants can be reached within a 3-minute walk from the property, while bars and cafes are also available nearby. Staff at the 24/7 reception can assist you with various transportation arrangements at an additional charge, such as airport shuttle and car rentals. Laundry is offered at an extra cost, while daily housekeeping is provided for free. Centre Point Sabah and Warisan Square Commercial Centre are 400 metres from Promenade Service Apartment. The nearest airport is Kota Kinabalu International Airport, 8.4 km from the property.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Perfect for a 3-night stay!

    • Top location: Highly rated by recent guests (8.8)

    • Top pick by families with children

    • Loyal customers

    • There are more repeat guests here than most other properties.


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Availability

Prices converted to USD
We have no availability here between Thu 25 Sept 2025 and Sun 28 Sept 2025

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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Voon
    Malaysia Malaysia
    Very easy to access to town Spacious and clean room Very responsive staff
  • Zalifah
    Malaysia Malaysia
    Very convenient for walking distance.halal food and easy access to Tu Jesselton Quay, Filipino market etc.
  • Aidah
    Brunei Darussalam Brunei Darussalam
    Not our first stay with Promenade Serviced Apartment. Location is very strategic (walking distance to the famous Centrepoint Sabah) and facilities are good.
  • Yvone
    Malaysia Malaysia
    The room is spacious. Can walk to different places easily, such as a grocery shop. Near the shopping malls. The staff are kind, you can request water bottles everyday from them.
  • Yannig
    France France
    Everything was well managed A large studio with a kitchenette and a fridge clean A little old fashioned but very handy
  • Colin
    Malaysia Malaysia
    The staff were friendly and courteous. The room is big, clean and has a little kitchen. Rice cooker, induction cooker, water boiler, fridge in the room. The air conditioner works fine. Iron + board in the closet (closet is also huge). TV is also...
  • Choon-hui
    Malaysia Malaysia
    Need kitchen & utensils for cooking as I love the sea-food (fresh tiger prawns, squids, fishes & crabs) from the market.
  • Ramonah
    Malaysia Malaysia
    Dah berkali kali dtg ..servis semakin baik..everything is great..staff ,room ,parking..
  • Wanzuan
    Brunei Darussalam Brunei Darussalam
    I like the big room, comfortable bed and clean bathroom. Aircondition was very good and cold, makes for a comfortable stay. Location is very good at Api Api centre, many shops and restaurant available at the ground floor, and walking distances to...
  • Fauziah
    Malaysia Malaysia
    Room is spacious, suitable for a family of 5. The location is at the centre of the city. The room is clean.

Host Information

Company review score: 8.9Based on 2,244 reviews from 1 property
1 managed property

Company information

Our Service Apartments are equipped with basic facilities and conveniences that the modern traveller expects. Designed to cater for both business and leisure visitors, Promenade Service Apartment has a total of 121 rooms, offering a few types of accommodation to suit the needs of individual travellers or travelling families.

Property information

Promenade Service Apartments is within easy reach of all the excitement that Kota Kinabalu has to offer. Explore the heart of Kota Kinabalu on your stay with us and enjoy close proximity to various eateries, entertainment and shopping centres.

Neighbourhood information

Our property is ideally situated for the numerous bars and restaurants of Kota Kinabalu and a gentle stroll from a nearby Park. It’s also less than 5-minute walk from Waterfront Boardwalk where our guests can enjoy the view of the day’s setting sun; a privilege which many may overlooked. You’re then minutes away from the nearest shopping centre where you can take in the sights and sounds of Sabah’s growing capital city.

Languages spoken

English,Malay,Chinese

Property surroundings

House rules

Promenade Service Apartment takes special requests - add in the next step!
Check-in
From 14:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 06:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Refundable damage deposit
A damage deposit of MYR 50 is required on arrival. That's about US$11. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
MYR 55 per child, per night
Cot upon request
Free
3 - 17 years
Extra bed upon request
MYR 55 per child, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Accepted payment methods
American ExpressVisaMastercardCash
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 23:00 and 05:00.
Pets
Pets are not allowed.

The fine print

Need-to-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Promenade Service Apartment in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 23:00:00 and 05:00:00.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of MYR 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.