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Get the celebrity treatment with world-class service at ZamZam Pullman Makkah
Pullman Zamzam Makkah offers a serene and comfortable experience just steps from Al Masjid Al Haram, within the King Abdul Aziz Endowment. Its prime location provides direct access to the Holy Mosque, making it an ideal choice for those on a spiritual journey during Hajj or Umrah.
The hotel features over 1,301 rooms and suites, many of which have been recently renovated. Options include partial views of the Kaaba, direct Haram views, or city skyline panoramas. All rooms are designed with guest comfort in mind and include live Haram audio, prayer mats, and a dedicated area for prayer.
The interiors reflect traditional Islamic architecture, with calming color palettes, geometric patterns, and design elements inspired by the region’s spiritual and cultural heritage. For those seeking more space and privacy, the Presidential and Royal Suites offer separate living areas and expansive layouts suitable for families and distinguished guests.
Renovation work continues across guest areas, enhancing both comfort and functionality. Facilities include a fitness centre, dedicated prayer rooms, accessible features, and valet parking.
The hotel offers a variety of dining options. Al Zahra and Al Amber restaurants serve international and regional cuisine, while Al Yasmin provides buffet dining in a contemporary setting. Light meals and pastries can be found in the Tea Garden Lobby Lounge, with additional convenience available from the Grab & Go café.
Pullman Zamzam Makkah combines spiritual focus, convenience, and thoughtful amenities to support a meaningful stay in the heart of the Holy City.
Couples particularly like the location — they rated it 9.2 for a two-person trip.
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Sustainability
This property has 1 third-party sustainability certification.
Green Globe Certification
Guest reviews
Categories:
Staff
8.6
Facilities
8.2
Cleanliness
8.3
Comfort
8.4
Value for money
7.6
Location
9.2
Free WiFi
8.2
High score for Makkah
Select topics to read reviews:
Guests who stayed here loved
M
Muhammad
United Kingdom
“The location was amazing and very clean environment. Easy to find”
N
Nushrath
United Kingdom
“Amazing service! Basem at the reception was extremely kind and helpful. We spent a long time waiting in the que so he upgraded our rooms to the executive suite! The room was in spectacular condition and all the staff we extremely friendly and...”
D
Damaraou
France
“Excellent! The staff is very nice. Thank you very much to Mr. Badara, he is great!”
Mohamed
Saudi Arabia
“The mix between hotel, retail and food courts.
Parking was essential as well.”
Muhammad
Qatar
“Very close to Haram, with some nominal charges added 6 hours lare checkout”
M
Mariam
Hong Kong
“Nice staff, great location but for a 5 star hotel, it is very rundown and in need of a serious update in facilities for rooms”
Danlami
Nigeria
“The location is excellent with access to almost everything you may need. Great access to haram.
The staff are exceptional.”
S
Shrafit
United Kingdom
“Pullman zamzam is always the go to hotel.in makkah fir me”
Chapman
United Kingdom
“Very clean, comfortable and aesthetically pleasing.”
Sleemur
Saudi Arabia
“It is located just next to the Haram. Superb rooms and friendly staff. Could not ask for more!!!!
Mr. Rami at front fest was exceptionally helpful.”
Hotel surroundings
Restaurants
1 restaurant on site
Al Zahra Restaurant
Cuisine
International
Ambiance
Family friendly
Dietary options
Gluten-free
House rules
ZamZam Pullman Makkah takes special requests - add in the next step!
Check-in
From 16:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
Children 12 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years
Extra bed upon request
SAR 150 per child, per night
Cot upon request
Free
4+ years
Extra bed upon request
SAR 150 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
-During the holy month of Ramadan Morning Breakfast will be served as Suhoor and Dinner Meal will be served as Iftar.
-Guests are required to show a photo identification and credit card upon check-in.
-Please note that all Special Requests are subject to availability and additional charges may apply.
- The property is going through renovation works until Sat 09 Dec 2025. During this period, guests may experience some noise or light disturbances.
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France
Saudi Arabia
Qatar
Hong Kong
Nigeria
