You will be charged the cost of the first night if you cancel after reservation. If you don't show up, the no-show fee will be the same as the cancellation fee.
Prepayment
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Pay the property before arrival
You will be charged a prepayment of the cost of the first night after reservation.
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You might be eligible for a Genius discount at Kampala Serena Hotel. To check if a Genius discount is available for your selected dates sign in.
Genius discounts at this property are subject to book dates, stay dates and other available deals.
Get the celebrity treatment with world-class service at Kampala Serena Hotel
Offering an outdoor pool and a restaurant, Kampala Serena Hotel is located in Kampala. Free WiFi access is available.
Each room here will provide you with a TV, air conditioning and a balcony. There is also an electric kettle. Featuring a shower, private bathroom also comes with a bath and a hairdryer. You can enjoy city view from the room.
At Kampala Serena Hotel you will find a fitness centre. Other facilities offered at the property include a tour desk and luggage storage. The property offers free parking.
Couples particularly like the location — they rated it 9.2 for a two-person trip.
Continental, Italian, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Kosher, Asian, American, Buffet, Breakfast to go
Rooms with:
Garden view
Free private parking available at the hotel
Loyal customers
There are more repeat guests here than most other properties.
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Availability
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Guest reviews
Categories:
Staff
9.4
Facilities
9.2
Cleanliness
9.5
Comfort
9.5
Value for money
8.5
Location
9.2
Free WiFi
7.8
Select topics to read reviews:
Guests who stayed here loved
Edward
Jersey
“Highly recommend! Amazing experience with great customer care, spacious rooms, and everything was impeccably clean. Couldn't ask for more.”
J
Janet
South Africa
“Amazing. Luxury. The spa was incredible with the lovely steam rooms and massage was well worth it. Facilities are more than comfortable. Relaxing. Even tho it’s a large hotel the beautiful gardens bring a peacefulness to the place. The staff are...”
A
Andrew
United Kingdom
“Clean room, comfy bed, hot shower. lovely pool area. Good location.”
Rushishikara
Burundi
“The staff are nice and cooperate, they are so kind”
T
Toroitich
Kenya
“Staff always freindly and the rooms are perfect. The chicken soup at breakfast was excellent.”
Warah
Kenya
“It was excellent, I liked the presentation, the staff and the variety of meals!”
F
Ferdinand
Germany
“Perfect location, perfect staff, person environment”
Ramachandaran
South Africa
“Everything from the welcome, the staff, the meals and facilities.”
Denis
South Africa
“Clean towels, lovely linen, great lighting, big safe, proximity to Jikoni Restaurant which cooks traditional meals.”
Abraham
Uganda
“We arrived super late but were warmly welcomed by friendly staff and our request was met perfectly, the deluxe room is always on point and the food is great.”
Kampala Serena Hotel takes special requests - add in the next step!
Check-in
From 12:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Available 24 hours
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years
Extra bed upon request
Free
Cot upon request
Free
4 - 12 years
Extra bed upon request
US$100 per child, per night
13+ years
Extra bed upon request
US$150 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
CashCash
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Kampala Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
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Jersey“Highly recommend! Amazing experience with great customer care, spacious rooms, and everything was impeccably clean. Couldn't ask for more.”
South Africa“Amazing. Luxury. The spa was incredible with the lovely steam rooms and massage was well worth it. Facilities are more than comfortable. Relaxing. Even tho it’s a large hotel the beautiful gardens bring a peacefulness to the place. The staff are...”
United Kingdom“Clean room, comfy bed, hot shower. lovely pool area. Good location.”
Burundi“The staff are nice and cooperate, they are so kind”
Kenya“Staff always freindly and the rooms are perfect. The chicken soup at breakfast was excellent.”
Germany“Perfect location, perfect staff, person environment”
Uganda“We arrived super late but were warmly welcomed by friendly staff and our request was met perfectly, the deluxe room is always on point and the food is great.”
