The SOFA BED IS A QUEEN-SIZE FLOOR MATTRESS. - Pool operation and maintenance are managed by building management. Outdoor pools operate seasonally and may close without notice. - Maintenance staff may need to access the apartment occasionally - we’ll always provide advance notice when possible. - Package delivery availability varies by building - please message us for details. - Date changes that shorten or move a reservation follow the standard cancellation policy. - For your security and a smooth check-in: - A refundable FIVE HUNDRED DOLLARS security deposit is required to receive check-in instructions. - A valid government-issued ID and matching credit card must be provided before check-in. -A short rental agreement will be sent electronically after booking. - Some buildings may require a brief background check per management policy. - Local guests (within two hours of the property) cannot book for same-day arrival. - Please contact us for parking, early check-in, or late check-out information, which may be available for an additional fee. While we strive to ensure a comfortable stay, please note that building or city maintenance, construction, or temporary water/elevator servicing may occasionally occur. These events are beyond our control and do not qualify for refunds or compensation.