About this property

Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms, free WiFi, and modern amenities. Family rooms and kitchenettes cater to all guests. Dining and Leisure: The family-friendly restaurant serves American and Mediterranean cuisines for lunch and dinner. A bar offers a relaxing atmosphere. A year-round outdoor swimming pool with a view, fitness room, and hot tub provide leisure options. Convenient Location: Located in Orlando, the hotel is 15 km from Orlando International Airport. Nearby attractions include Universal Studios' Islands of Adventure (4.6 km) and The Wizarding World of Harry Potter (7 km).

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Exclusive theme park benefits

Universal Orlando hotel guests get more ride time, more free time and more family time every day of their holiday. It couldn’t be easier. Staying with Universal is the best way to experience all the destination has to offer.

Universal Orlando Resort
Hotel chain/brand

Property highlights

Top location: Highly rated by recent guests (9.8)

Breakfast info

American, Breakfast to go

  • Private parking available on-site

Activities:

  • Fitness centre

  • Games room

  • Hot tub/Jacuzzi


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 large double beds
2 large double beds
2 large double beds
2 large double beds
1 extra-large double bed
2 large double beds
2 large double beds
2 large double beds
2 large double beds
Bedroom 1
1 extra-large double bed
and
1 sofa bed
Bedroom 2
2 single beds
Bedroom 1
1 extra-large double bed
and
1 sofa bed
Bedroom 2
2 single beds
Bedroom
1 extra-large double bed
Living room
1 sofa bed
2 large double beds
2 large double beds
1 sofa bed
and
2 large double beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Jacqueline
    United Kingdom United Kingdom
    Location and early access to Epic plus being able to watch fountain show
  • Paul
    United Kingdom United Kingdom
    The hotel's location is amazing, offering fantastic convenience for visiting the park. Our family room was spacious and featured comfortable beds and lovely bathroom fixtures. We also enjoyed the great food at the hotel restaurant and appreciated...
  • Sarah
    United Kingdom United Kingdom
    An amazing hotel with very friendly and helpful staff. We had a park view room and the view was amazing for the water light show.
  • Jackie
    United Kingdom United Kingdom
    Fantastic brand new hotel with great amenities. Lovely pool, gym and restaurant. Perfect location and direct access and early entry to Epic Universe which is a massive benefit! There was a small issue with one of the rooms, however the staff were...
  • Tracey
    United Kingdom United Kingdom
    Location is excellent for epic universe, rooms are beautifully decorated. We were upgraded to a theme park view which my daughter loved.
  • Mcnair
    United Kingdom United Kingdom
    It was very clean and modern. Rooms excellent and spacious.
  • Diana
    United States United States
    The staff was very helpful with family members that were arriving late that night. They assured us that there would be no problem collecting their room keys. At the last minute, when I was trying to get into the park, I was supposed to buy five...
  • Андрій
    United States United States
    New hotel, very clean, nice location, has separate early access to Epic park. And restaurant in the lobby - the best restaurant in Florida (we had breakfast and dinner every day)
  • Tsukasa
    Japan Japan
    綺麗、スタッフも日本語と分かってもしっかりと対応してくれた。出来たばっかりだけどもこれといって問題は、無かった。
  • Omar
    Mexico Mexico
    El diseño, la vista impresionante directo al Parque, y el acceso inmediato.

Property surroundings

Restaurants

3 restaurants on site
  • Flora Taverna
    • Cuisine
      American • Mediterranean
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • Aurora Market
    • Cuisine
      American
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • Lotus Lagoon
    • Cuisine
      American
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly

House rules

Universal Helios Grand Hotel, a Loews Hotel takes special requests - add in the next step!
Check-in
From 16:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
US$35 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
US$35 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 21
Pets
Pets are not allowed.
Cards accepted at this property
American ExpressVisaMastercardDiners ClubJCBDiscover
Parties
Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

*Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe. Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

**Only merchandise purchased from select Universal Orlando owned and operated theme park stores are eligible for Hotel Delivery. Hotel Delivery concludes daily at 5pm and the service cannot be used the day of guest check out. Additional restrictions apply and are subject to change without notice.

Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

This property will not accommodate hen, stag or similar parties.