Heritage Ham Long Hotel and Spa

–Excellent location - show map
+109 photos
Scored 9.6
Rated exceptional

Staff

10

About this property

Elegant Accommodation: Heritage Ham Long Hotel and Spa in Hanoi offers a 5-star experience with a rooftop swimming pool, spa facilities, sauna, fitness centre, sun terrace, restaurant, bar, and free WiFi. Comfortable Amenities: Guests enjoy air-conditioning, private bathrooms, bathrobes, streaming services, and modern amenities such as minibars and work desks. Family rooms and interconnected rooms cater to all needs. Dining Options: The family-friendly restaurant serves Japanese, Vietnamese, Asian, and international cuisines with vegetarian, vegan, and gluten-free options. Breakfast includes local specialities, fresh pastries, and more. Prime Location: Located 25 km from Noi Bai International Airport, the hotel is near attractions like Hanoi Opera House (1.3 km) and Hoan Kiem Lake (1.2 km). Trang Tien Plaza is an 8-minute walk away.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Spa and wellness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast

Property highlights

Situated in the real heart of Hanoi, this hotel has an excellent location score of 9.2

Breakfast info

Vegetarian, Vegan, Gluten-free, Asian, American, Buffet, Breakfast to go

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Availability

Select dates to see this property's availability and prices

—
Room type
Number of guests
 
1 large double bed
1 large double bed
or
2 single beds
1 large double bed
2 single beds
and
1 large double bed
Bedroom
1 extra-large double bed
Living room
1 sofa bed
1 large double bed
3 single beds
1 large double bed
or
2 single beds
1 large double bed
or
2 single beds
1 large double bed
or
2 single beds
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Guests who stayed here loved

Ewa
Poland Poland
“Hotel is brand new, elegant, very clean. Staff are extremely helpful and very kind. Everyone is professional. We had an issue with our room but Rosie helped us sort it out.”
Verena
Austria Austria
“I stayed there for a couple of nights and couldn’t have asked for a better stay. The hotel is very new and just opened. The staff is very helpful and caring. We felt very welcome. The spa is amazing.”
Matej
Germany Germany
“The employees were all very friendly and open to have a conversation. Everything was very clean and well thought out.”
Valentin
Germany Germany
“We had a wonderful stay and arrival in this hotel. We used the organized taxi pick up at the airport from the hotel and it was perfect. Even with 1h delay in arrival our driver waited patiently. The service was also a very high standard as well...”
Anna
United Kingdom United Kingdom
“Heritage Ham Long Hotel is an incredible hotel. It has everything you could want and need and provides an amazing customer experience. We were so grateful to have a pool on the roof, something that most hotels do not offer in Hanoi. It was our...”
Heleni
Australia Australia
“Such a beautiful hotel the moment you walk through it’s grand entrance, good location, such comfortable bed and the staff especially the beautiful Rosie and Chloe made my stay extra nice 😻”
Pawel
Poland Poland
“Fantastic staff, good choice for breakfast, heated pool on the roof”
Charlene
United Kingdom United Kingdom
“The staff are beyond amazing. They were genuinely caring and attentive. Loved the great food recommendations! I stayed for 5 nights and I would have booked to stay even longer if I knew just how great the experience would be.”
Sophie
Australia Australia
“I had an incredible stay at this hotel in Hanoi last month, and the standout highlight was the exceptional customer service. From the moment I arrived, Rosie at check-in was warm, efficient, and genuinely welcoming - she made the whole process...”
Lyle
United Kingdom United Kingdom
“Well designed, & great location, food and amenities. The staff are also very friendly and welcoming. We enjoyed our stay.”

Select topics to read reviews:

Guests who stayed here loved

Ewa
Poland Poland
“Hotel is brand new, elegant, very clean. Staff are extremely helpful and very kind. Everyone is professional. We had an issue with our room but Rosie helped us sort it out.”
Verena
Austria Austria
“I stayed there for a couple of nights and couldn’t have asked for a better stay. The hotel is very new and just opened. The staff is very helpful and caring. We felt very welcome. The spa is amazing.”
Matej
Germany Germany
“The employees were all very friendly and open to have a conversation. Everything was very clean and well thought out.”
Valentin
Germany Germany
“We had a wonderful stay and arrival in this hotel. We used the organized taxi pick up at the airport from the hotel and it was perfect. Even with 1h delay in arrival our driver waited patiently. The service was also a very high standard as well...”
Anna
United Kingdom United Kingdom
“Heritage Ham Long Hotel is an incredible hotel. It has everything you could want and need and provides an amazing customer experience. We were so grateful to have a pool on the roof, something that most hotels do not offer in Hanoi. It was our...”
Heleni
Australia Australia
“Such a beautiful hotel the moment you walk through it’s grand entrance, good location, such comfortable bed and the staff especially the beautiful Rosie and Chloe made my stay extra nice 😻”
Pawel
Poland Poland
“Fantastic staff, good choice for breakfast, heated pool on the roof”
Charlene
United Kingdom United Kingdom
“The staff are beyond amazing. They were genuinely caring and attentive. Loved the great food recommendations! I stayed for 5 nights and I would have booked to stay even longer if I knew just how great the experience would be.”
Sophie
Australia Australia
“I had an incredible stay at this hotel in Hanoi last month, and the standout highlight was the exceptional customer service. From the moment I arrived, Rosie at check-in was warm, efficient, and genuinely welcoming - she made the whole process...”
Lyle
United Kingdom United Kingdom
“Well designed, & great location, food and amenities. The staff are also very friendly and welcoming. We enjoyed our stay.”

Hotel surroundings

Restaurants

2 restaurants on site
Buffet Breakfast Restaurant
  • Cuisine
    Vietnamese • Asian • International
  • Open for
    Breakfast • Brunch • Lunch • Dinner • Cocktail hour
  • Ambiance
    Family friendly • Traditional • Modern • Romantic
  • Dietary options
    Vegetarian • Vegan • Gluten-free
SORA RESTAURANT
  • Cuisine
    Japanese • Sushi • International
  • Open for
    Brunch • Lunch • Dinner
  • Ambiance
    Family friendly • Traditional • Modern • Romantic
  • Dietary options
    Vegetarian • Vegan • Gluten-free

House rules

Heritage Ham Long Hotel and Spa takes special requests - add in the next step!
Check-in
From 14:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 00:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of VND 2,600,000 is required on arrival. That's about US$98. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
12+ years
Extra bed upon request
VND 600,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash
Parties
Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Heritage Ham Long Hotel and Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of VND 2,600,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.