The West Hotel & Spa

–Excellent location - show map
+74 photos
Scored 9.1
Rated superb

Free WiFi

9.8

About this property

Comfortable Accommodations: The West Hotel & Spa in Hanoi offers family rooms with air-conditioning, private bathrooms, and modern amenities. Each room includes a work desk, minibar, and free WiFi, ensuring a pleasant stay. Exceptional Facilities: Guests can enjoy spa facilities, a terrace, and a restaurant. The hotel provides a 24-hour front desk, concierge service, and a tour desk, catering to all needs. Dining Experience: The family-friendly restaurant offers American, buffet, vegetarian, vegan, and Asian breakfasts. Dining options include local specialities, warm dishes, juice, pancakes, cheese, and fruits. Prime Location: Located 24 km from Noi Bai International Airport, the hotel is near attractions such as Thang Long Water Puppet Theater (4-minute walk), Hanoi Old City Gate (600 metres), and Hoan Kiem Lake (6-minute walk). Highly rated for its staff and central location.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Spa and wellness centre
  • Non-smoking rooms
  • 24-hour front desk
  • Restaurant
  • Terrace
  • Room service

Property highlights

Situated in the real heart of Hanoi, this hotel has an excellent location score of 9.7

Breakfast info

Vegetarian, Vegan, Asian, American, Buffet

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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Guests who stayed here loved

Carmen
Netherlands Netherlands
“Middle of the old quarter, I was there in the weekend when the night market is in this street, but you don’t hear any noise from outside. Great staff also, very kind and helpfull. They advised and booked my next trip, which was a really good...”
Keith
United Kingdom United Kingdom
“This hotel was in the old town, a very busy area but we were expecting that. The hotel is clean and the staff excellent. We booked a trip to Ha Long Bay through the hotel which was fantastic. I would stay here again when in Hanoi. I would book a...”
Tristan
United Kingdom United Kingdom
“Centrally located in the old town, big balcony, and they made a bed with two swans and rose petals, amazing and romantic, will stay there again.”
Yin
Malaysia Malaysia
“7 min walk to the Hoang kiem lake Welcome drink and snacks Excellent buffet breakfast Location is convenient to move around”
Leon
United Kingdom United Kingdom
“Very helpful friendly staff, great location, excellent sound proofing - couldn’t hear any traffic. Good breakfast selection. Free use of umbrellas if it’s raining!!”
Thomas
Ireland Ireland
“Good location and decent breakfast. Room was comfortable.”
Qamarul
Malaysia Malaysia
“Convenient, able to use the amenities before check in.”
Hélia
United Kingdom United Kingdom
“Great location right in the middle of the old quarter. The market is right in front of the hotel on the weekends and there’s a lake nearby. Anything you need is right outside. Loads of atms shops restaurants etc. The hotel was nice, the staff is...”
Scott
Australia Australia
“Well presented, clean and friendly. Had to leave 6am and I would miss free breakfast at 6:30 so hotel had ham and egg sandwiches for me ready to take on check out.”
Robert
Australia Australia
“Central location in Hanoi Friendly and helpful staff Great breakfast”

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 large double bed
1 large double bed
1 single bed
and
1 large double bed
1 large double bed
1 large double bed
2 single beds
2 large double beds
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Hotel surroundings

Restaurants

1 restaurant on site
Restaurant #1
  • Open for
    Breakfast
  • Ambiance
    Family friendly • Traditional • Modern • Romantic

House rules

The West Hotel & Spa takes special requests - add in the next step!
Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 6 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardJCBUnionPay debit cardUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The West Hotel & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.