Cleaning services are not available on weekends & public holidays.

Guests must provide valid proof of identification to receive room keys. Accepted forms include a passport, driver’s license, or official ID. Failure to provide identification may result in the booking not being occupied.

Please note that full payment will be processed after the booking has been made.

All requests for late arrivals or arrivals on Sundays or public holidays are subject to approval by the property and must be requested in advance.

The resort has specific group booking conditions, including a group size limit, special check-in procedures, and additional deposits or indemnities. If your booking is part of a group or multi-party reservation exceeding 13 guests, contact the resort immediately after receiving your booking confirmation.

During the student week period from 28 November to 5 December 2025, guests under 25 years of age will only be permitted to stay if accompanied by someone over 25 years old throughout their stay. Additionally, a breakage deposit of ZAR 3,000 will be required upon check-in. If you have made or are considering a reservation for student accommodations, please contact your reservations office for alternative arrangements.

Please note that renovation work in selected units will be carried out from 8 May to 30 September 2026, and some units may be affected by noise.

لا يستضيف مكان الإقامة حفلات توديع العزوبية للرجال فقط أو النساء فقط أو الحفلات المشابهة.

سيُطلب تأمين ضد الأضرار بقيمة 1,000 ZAR عند الوصول. سيتم تحصيل المبلغ عبر البطاقة الائتمانية. سيتم إعادة المبلغ إليك في غضون 7 يوم بعد المغادرة. سيتم إعادة مبلغ التأمين بشكل كامل عبر البطاقة الائتمانية، وذلك يخضع للتحقق من مكان الإقامة.