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Great apartment....super cute .. lovely views....and great value for money

Normally, Booking.com does me a dirty when booking places. I booked one night here and ended up staying for five. Upon my arrival I was met by staff and offered bag carrying. There is free parking out front ( snow brush and ice scraper available) or for 11 euros per night there is a garage. I had two dogs with me who slept in the vehicle, this was not an issue as all rooms are not road facing, if they had barked it would not have disturbed anyone. Just a two minute walk up the road is a trail to the river and park. Elleven minutes drive is Ordino Arcalis ski resort ( also free parking). My room had a heated floor, verypowerful shower that maintained a constant temperature always, big double bed, large TV with all apps, USB and plug sockets each side of the bed. Room has a fridge. The hotel's wifi is fast with a strong connection. Plenty of very nice towels, robes also at no additional charge ( makes a nice change). The room has a thermostat which has very little lag on bringing the temperature up or down, impressive in a large room. The cleaner is exceptionally thorough and the room was turned out beautifully every day even down to mopping the floors. The staff are totally on point, super helpful and accommodating. They arranged the veterinary appointment for my dogs travel back to UK at no extra charge also. My medical conditions ( allergies) were taken into consideration and my room allocated away from the restaurant ( note I did not eat in the restaurant so cannot comment outside of breakfast). My room had a lovelly balcony with views down the valley and of the river cascading down the rocks. The Spa: I used this twice. Once it was busy and quite noisy and another time I had the place to myself which was Bliss. The Spa was an additional fee for 90minute session. The hot stone beds being my favourite. I spent an hour on one ( there are four) listening to audio books.

The bed and pillows where super comfortable. One of the best ever.

Really handy for town center. Beautifully kept. Very nice staff.

This is one of the best experiences I've had staying in a hotel. The infraestructure is optimal, with everything you need. But what stand the most is the personal and their service. Very kind people and professional, all of them. My congratulations to the managment, you can tell they focuse a lot in that. They put fruits in the room and later in the night send us champagne. The breakfast was delicious. We had so amazing time they make us want to come back to Andorra just to stay in the hotel again.

We stayed at the newly opened Mercure Hôtel in Ax-les-Thermes for a weekend getaway and overall had a lovely experience. The location is ideal — just a 5-minute walk from the train station and perfectly situated for hiking (randonnées) in the surrounding mountains. The hotel’s facilities are great. We especially appreciated the wellness area — we tried the spa (hammam, sauna, and jacuzzi), as well as the indoor pool. It was the perfect way to relax after a long day of hiking. Our room was spotless and modern, and the bed was incredibly comfortable — probably one of the best we've ever slept on! The bathroom was fully equipped with everything we needed. That said, there are still a few areas that need improvement. The breakfast (brunch) was quite limited. We understand the hotel had just opened the week before, so we hope the selection will expand with time. However, basic items like a toaster (grill-pain) would have been appreciated. We also had dinner at the Château restaurant owned by the hotel. While the setting was beautiful and very romantic, the food didn’t quite meet expectations. My boyfriend had the trout with a strong rouille sauce and fries, and I had lamb with fregola. The flavors were average, and the service was quite slow, even though the restaurant wasn’t full. Again, we assume this might be due to the staff still being in training. All in all, it’s a beautiful place to stay, and we’re sure it will only improve with time. We’d gladly return — especially for the spa, pool, and fresh mountain air!

Everything is of high standard. The bedrooms, the spa, the hospitality of the crew.

Everything. The property is stunning. The rooms are clean and comfortable, with special touches like luxury towels. The common areas were superb. Breakfast was excellent. Anne is so lovely and can’t do enough for you. Highly recommend a stay here. It’s a little out of the market town by 10min by car which is worth the tranquility.

We had the most enchanting stay at Notre-Dame d'Escouloubre! The ambiance was truly divine, and the host's generosity and kindness made the experience exceptional. The property is a haven of tranquility. Enriching conversations, coupled with delicious food, added an extra layer of warmth to our visit. The hot spring in the garden was a delightful surprise, making the property even more magical. Without a doubt, we would return to this amazing place for another retreat. A perfect blend of warmth, hospitality, culinary delights, and natural beauty. Highly recommended!

Location, Space and confort and the warm welcome of the landlord.