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I have travelled all over the world using Booking.com, including many boutique-type hotels. It is rare that a hotel exceeds my expectations in every respect. This one did. This hotel is a relatively new, well-situated hotel in the heart of the old town, Cartagena. We asked for a quiet room, and received one. The only disadvantage with the room was that windows did not look out on anything and that they were sealed, but the room was relatively quiet in a very noisy city. To have a balcony room with openable windows means a lot of noise at night in Cartagena. We preferred to sleep! The room we had was equipped with a comfortable king-size bed, lots of room and a very good bathroom, complete with a large shower and a Japanese toilet (which is relatively rare in my experience). We initially had some difficulty with the TV, but staff rectified the problem quickly. The AC worked well and the room is equipped with a ceiling fan if one prefers to use it- we used both. The design of the hotel, including the finishes, demonstrates a well-thought out, professional team was involved. I was particularly impressed by the overall design of the common areas of the hotel. The staff are friendly and helpful. The breakfast was very good. The pool on level 4 is small but adequate for cooling down in a hot city. The hotel offers massage services. The companion hotel (Hotel Boutique Casona del Colegio) is available for meals and has a larger pool; it is located only 150 metres away, which is very convenient. For the cost, this hotel is a very good choice, allowing one to walk all over the old town and neighboring areas. Assuming that the hotel maintains its service standards and keeps its facilities in good condition, this is a hotel that I recommend without reservation.

Perfect location with great service

Amazing staff and overall cleanliness of the place is amazint!

Perfect place to stay at in Cartagena

One of the nicest hotels I have stayed in, excellent value for money at 550€ for 3 nights. My friends paid substantially more and booked the Regency club rooms (which are undoubtedly better) and access to the club, for which I paid an extra 30€ a day for. The room was on the 18th floor with nice views across the harbour, it was a huge room, spotlessly clean and all the facilities one would expect from a Hyatt. I found the staff to be courteous & professional and all spoke excellent English. The drinks at the pool bar were well priced bearing in mind you are in a 5-star hotel, cheap by most 5-star standards. The only negative is the main pool was closed for renovation, but that is no one's fault, but it could have been mentioned when I confirmed the booking. That aside, an excellent 3 night stay in the wonderful Cartagena

The facilities were ideal but the staff made the trip! They were so welcoming after a long journey and throughout!! Huge thanks to the team for helping us rebook a trip after we were let down with a no-show from an online booking, above and beyond at every stage!

- top facilities - cleanliness - room size - hotel position

Excellent breakfast, service, attention, kind staff and nice room

New and modern hotel. Great location, close to the beach. Staff was very kind and helpful. Highly recommend!

It was an amazing experience. Very nice hotel, very good service and very friendly people. Highly recommended.