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- the kindness of the hosts - the spacious room - the breakfast

The place is exceptionally located, in the middle of nature, though not easy to access. The hot springs are also great. Overall, our experience was memorable.

Overall, the stay here was really nice. It is clearly a small onsen hotel - operated by a group of old people. They would try their best to assist you with whatever you need, The dinner and breakfast were traditional and stunning.

Beautiful location. Excellent staff and service. In room onsen was fantastic.

The meals were all exceptional. The visual impact added to the deliciousness of each meal

I selected this place because I read other reviews about the eclectic unique nature of the hotel and atmosphere. I wasn’t disappointed, in fact it exceeded my expectations in every way. The moment you arrive and are greeted warmly by the staff and handed a free drink of your choice, sets the tone for a wonderful experience ahead. The room was huge, warm, comfortable and very special in its minute details of architecture. We chose a river view room and I would highly recommend doing so as the massive picture window overlooks the forest and mountains and is simply breathtaking in the morning sunrise. This hotel was designed with careful thought given to every detail in its creation, with the mindset of creating a restful respite from the modern busy world we live in today. It has achieved this goal in my opinion and then some. We had the honour and pleasure of meeting the architect the second day we stayed and had a conversation with him about his wonderful hotel, he is such a joy to speak with. The food was also an absolute delight, huge filling and varied items at breakfast, and sumptuous selections and pairings at dinner. The staff are The best of anywhere we have stayed so far in Japan, and are gracious and smiling all the time. We speak very limited Japanese but this was never a problem so don’t worry about this as a barrier for coming here. We wouldn’t hesitate to come back and I was sorry I had to leave. This hotel, and Nikko is such a special beautiful place everyone should see it once if they can. Thank you shelter garden and staff for allowing me to have such a warm, restful and wonderful stay at your gorgeous hotel, and thank you so much for all your warmth and hospitality.

From start to finish, this was an exceptional stay. The service was high level--extremely friendly and helpful--and the grounds and the room were beautiful. I was absolutely delighted with my stay.

Fantastic experience I believe we were the only westerners there during our 2 night stay The service from the staff was the best we have ever experienced Everyone from the porter, front desk, kitchen and wait staff were fantastic The level of English was quite basic but this did not hinder our enjoyment at all The onsens really are as big and beautiful as the pictures suggest Westerners should not be afraid of the experience, they have a helpful guide on their website. Please be aware that guests with tattoos are not allowed in the public onsens (this applies for the majority of onsens but some places do cater for tattooed guests) The full Ryokan meal service was incredible So many flavours with the highest quality seasonal ingredients, all presented beautifully on incredible crockery We stayed in a Japanese style room in the east building which allowed us to enjoy a private room experience. Please check with the hotel if they will be able to accommodate this for you, it is worth it in my opinion A special thank you to the kitchen staff who were so delightful We had a travel mishap and phoned ahead to let them know we would be 30 minutes late (we were already booked on the last available time slot). They were very kind in accommodating us and did not rush us through our meal Excellent value for money, we were so satisfied with the experience Fantastic stay, we were sad to leave and we would love to return on our next trip to Japan

Beautiful rooms and facilities. Really exceptional dinner and breakfast.

Location was peaceful with one of the best views of gorge and surrounding hills of autumn trees. Easy walk to bus stations and local shops including best bakery .This hotel has wonderful helpful staff and the chef is one of the best we have experienced in all of Japan( high end kaiseki). We will stay here every time we are at Nikko