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I visited this hotel in 2019 and came back now, in 2024, since I really liked it. It was up to my memory and expectations. The owners prepared breakfast for me and that was lovely.

Excellent hospitality and amazing dinner and breakfast, you cannot be disappointed

The place is magical, like taken from a movie. We fell in love with the onsen experience. Everything was clean and organized. The dinner and the breakfast were wonderful. And don't miss hiking around the town and forest.

Super friendly staff provide perfect services; we all feel like home Wonderful Aizu transitional meal Transitional Japanese style room is lovely Public bathroom and toilet are extremely clean! Will back again when visit Aizu Wagamatsu

Staff is sooo friendly and helpful with everything. There is shuttles to the station every 20minutes and the rooms are so spacious and clean and with attention to detail - we loved it. The outside Onsen is beautiful and tattoo friendly.

One of the best ryokans we’ve stayed at in Japan. The location feels straight out of a Ghibli movie, with over 300 years of history and an amazing atmosphere. We stayed for 3 nights and enjoyed some of the best Japanese food each day at the ryokan restaurant. Since both me and my partner have tattoos, we booked the private onsen every evening through reception. The real highlight was the staff. They went above and beyond to make our stay special, spoke good conversational English, and checked in daily to ensure everything was perfect. Highly recommended for an authentic, cozy ryokan experience!

Superlative location, right in front of Matsushima bay. The place is quiet and incredible, the staff are so kind and patient (despite of my basic Japanese, they have always tried to help me), the service is excellent. They have also adjusted the delicious breakfast for me (gluten and lactose intolerance). The room was big and with a magic view. In the main hall there is a souvenir shop with a lot of things and local products to buy. If you want, is possible to reserve and enjoy the private onsen (open-air!). This is definitely the best hotel in Matsushima! どうも ありがとう ございます。

The breakfast spread was good and we enjoyed our 4 mornings of good breakfast. It is Japanese style mixed with some western, there are juices, tea, coffee and desserts. The staff serving breakfast was very polite and neat. What we like best is the private room Japanese dinner which we enjoyed for the 3 nights. Very exclusive and different night, different menu. On our last night our dinner was changed from 2nd floor to the 10 floor which allow us to see the night scene of this little town. I highly recommend this for family or honey moon couple. We booked 3 rooms and requested for our rooms to be next to one another and the hotel helped us with this request. The Onsen in this Ryoken was clean and comfortable both indoor and outdoor. Walking from Tendo station to here is about 15 mins. The room is super comfortable, clean, shower and WC separated, well furnished in Japanese style. If I have a chance, will return.

Meals were easily the most intricate and most sophisticated of all the Ryokans I've tried. They go out of their way to showcase Akita specialties, which I really appreciate as it means I need not travel to restaurants specially to try them. They provide a private dining room and I cheekily thought to myself that this is so you can lick your plate clean! Indeed it was so delicious that if the Michelin inspectors came, I am sure they will get a star. Best service out of all the ryokans I went to - everyone is super attentive and super responsive. On the booking.com app, they were the most prompt to respond to messages. They had good recommendations for me on what I could do around Lake Tazawako and the surrounding area. Other examples of exemplary service: They took the initiative to ask me if I would like a picture with my meal (as I was a solo traveller). How delightful! Out of all the ryokans I stayed in, this is the only one who did that. Another example: they asked me if they could clean my room while I am out. This is unlike other hotels and ryokans that instead ask if I would like my room cleaned (assuming that the default is no). The room was of a most excellent layout with good separation of different areas and a good size such that it makes you feel like you are living in your own apartment and not so much a resort. The bed was also very comfortable - there is something special about the bed linens. They were so refreshing to the touch and so comfortable. At every corner there are thoughtful gestures - a little bench for you to admire a view, the tatami flooring throughout. Every effort has been made to make it a special and premium experience. Even the toilet is larger than some of what I’ve seen and has charming and tasteful decorations. I am so glad I tried out Kashintei Shirahama and hope to be back!

Hugh and luxury room with private hot spring. Free wines in the lobby. Great service and delicious meals