Spa Hotels in Zao Onsen

Magnificent stay in this charming ryokan. From the irori and lit torches greeting us at the entrance, to the sumptuous kaiseki meal and lovely onsen, everything was perfectly traditional and inspiring.

I started grinning like a fool as soon as I entered the grounds of Chikusenso. It is everything the pictures show and so, so much more. I was genuinely too delighted to play it cool. A truly beautiful property complete with a river and at least two waterfalls (the grounds are huge, so I can't be sure there aren't more). Inside the premises are just elegant with unique touches like the enormous replica temple bell in the guest lounge. There are 'public'/shared onsen and for the bashful there are also two lovely private onsen to choose from, where the pools are outside so you can hear the river. But it is the staff who elevate this unique and beautiful place to 'exceptional'. Mr Rajan who welcomed me so warmly on arrival and explained the myriad of amenities and services so perfectly. Mr Li, who explained the property's long history and more recent impressive architectural upgrade with such enthusiasm and whose admiration for the local environment almost persuaded me to go hiking. Michiko, in the restaurant who was so warm and sweet she made me feel like I was staying in her own home and her charming colleague who made me a perfect little chair from a champagne wire. I wish I could name all the staff because without exception, they were all wonderful; kind and attentive without ever intruding. Speaking of the restaurant, make sure you have breakfast and dinner there. Over three days the variety and finesse shown by the chef was spectacular. Sitting at the 'chef's table' let me watch the man in action, and it was a masterclass in calm precision in the kitchen. I left this morning and I am already giving serious thought to coming back in January...what more can I say.

What a beautiful hotel! As travellers from Australia, the staff were so accommodating with the language barrier, and were so warm and welcoming. The buffet was absolutely incredible, facilities perfect, games room for our 6 year old, even a shop! The candy station was also a big hit! Definitely would reccomend!

This hotel has multiple beautiful indoor and outdoor spring water spa. Food is nice too. room is spacious.

Superb! Well exceeded our expectations. The facilities were amazing. There are free private spas, unlimited drinks including alcohol, and free bar cocktails at night and also open fire to roast marshmallows. We had an amazing experience!

Very friendly staff. Very close to ski slope by walking 1min.